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FAQ - Store Commander


Q: Is Store Commander's license permanent?

A: When you choose a Store Commander's paid license, you purchase a license without subscription with free support included for the duration associated to the license you purchased. Past this period,  you may continue to run Store Commander without upgrading to a new version or renewing support after your initial support period has ended. Total freedom.

 

Q: What kind of support goes with the permanent license

A: Each license type benefits from specific support options which you may review in the following comparative table. Once the initial support period has expired, you may choose either to continue running Store Commander as it is (without support nor updates nor new functionalities), or upgrade for a higher level license with its associated support, or purchase an additional renewal support & updates pack for your current permanent license.  Please refer to the comparative table for Store Commander Support on our Prices page.

 

Q: Do I need a license for each of my Prestashop online businesses?

A: Store Commander's SC Lite and SC Solo licenses cover a single domain name or sub-domain. We have specific offers for multistores management with SC Multistores.

 

Q: Can I switch license whenever I want?

A: YES! All you need to do is purchase an upgrade for your license in order to receive a new license key and register it within Store Commander. You do not even need to reinstall the application. The support duration acquired with the purchase of your upgrade will be cumulated with the support period you have left with your former license type.

 

Q: What are the pre-requisites to run Store Commander on my online shop?

Store Commander is compatible with all online stores running under Prestashop 1.0 to 1.6.x but NOT on the Cloud version of Prestashop. The reason is that this Cloud version only allows the downloading of modules sold on addons.prestashop.com where Store Commander is not on sale for various technical reasons.

 

Q: What means of payment do you accept?

A: We accept online payments by Visa, Mastercard and Paypal along with bank wire transfers. You do not have to create a Paypal account if you do not wish and the Paypal payment page gives you the choice.

 

Q: A question to ask?

A: Do not hesitate to contact us. We will be pleased to respond as quickly as possible.