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FAQ - Sales, discounts and promotions


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FREQUENTLY ASKED QUESTIONS

 

Question: How can I set up my specific prices in bulk to prepare the forthcoming sales period?

Answer: See this article.

 

Question: How can I setup sales and discounts in bulk on multiple stores at once?

Answer: See this article.
 

Question: How can I setup sales on products with combinations?

Answer: See this article.

 

Question: We need to setup discounts on some products using a decreasing rate. For instance 30% off 1 stamp purchased, 40% off for 3 stamps and 50% off 5 of the same stamp. How can set this configuration up?

Answer: To setup a decreasing rate, you need to configure a specific price using a minimum quantity, 3 for 30% discount for instance.

This can be done in the Specific Prices grid located in the right hand-side panel on one or multiple products. Simply select those products before clicking on the  icon to create the promotion.

 

Question: How can I add the 'On Sale' logo on the products pages in bulk?

Answer: The "On Sale' field is included in the Large and Promotions view in the central column. Choose 'yes' on a product, and you can then use the copy/paste option to apply on multiple selected products.

 

Question: Can I get the 'On Sale' logo to be added to the product pages when the sales start?

Answer: The 'On Sale' logo is not linked to the discounts dates and it will therefore be displayed once you enable it (see above Q&A). The alternative is to get your webmaster to modify the template of your site.

 

Question: How to trigger the sales to start at 8am?

Answer: Store Commander's functionalities include a start and end dates for your promotions, as well as hour, minutes and even seconds. You can therefore configure your sales to trigger them at a very specific time. More information on this article.

 

Question: my discounts and dates are not showing in the Discounts view?

Answer: The Discounts view only displays data related to active promotions, highighted on a purple background. Scheduled disounts will be displayed in a pale rose background and the data can be found in the Specific Prices panel in the Properties column. Dates and reduction amount/percentage can be modified in this grid.  More information in this article.

 

Question: Can I setup promotions on products of the same brand?

Answer: See this article.


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