When a customer calls to order your products but is a little lost on your site, you can help him by setting up the order for him, using the dedicated window in Store Commander: the optimized order creation function!
This interface is accessible by clicking on the icon on the Orders toolbar.
> Information in this window are to be read from left to right, top to bottom.
> Find and select your customer > the account history is displayed
> Find the product(s) to add them to the cart > modify quantities if required
> Suggest accessories to boost the cart
> Select the invoice and delivery addresses
> Choose from:
-> Send the order validation email to the customer: the customer will finalize the order on his side
-> Finalize the order by connecting to the customer's account directly