To create a support ticket, start a search

How to generate an export of my orders?

With our Order Export Pro tool, you can export detailed order information such as Total Paid, Invoice n°, VAT breakdown, etc.

The tool is available in Solo+ and MultiStore+ plans.

The tool is accessible from your Store Commander interface > Orders > CSV Export

The configuration page displays 2 sections:

  • Filter list: allows to choose filtering options to take into account all orders of your shop according to the selected options (order dates, order status, payment methods, etc)
  • Templates: allows you to include fields you want to include in your exported file (id order, invoice n°, total paid, etc).

1 - Filter lists

To create a new list, click on 'Add a filter list' icon  at the top right of the page.

Double click to edit and name your new list.

Then select the options that will be used when exporting the order data of your shop.

Once your criteria have been selected, save the configuration:

2 - Export template

To create a new template, click on the 'Add a template' button . Double click to edit and give a name to your new template.

Then, in the central column, add fields you want to include in your export file, by selecting them in the various drop down menus:

Note 1: if you include fields from the 'Order details' list, which are product information, the export fille will display 1 line per product - as opposed to 1 line per order. Therefore, column total will not be correct.

Note 2: if you want to include VAT breakdown, only use 1 field (not VAT breakdown + VAT breakdown by order, etc).

Finally, save your template at the end of the page:

3 - Generating the export file

This is on the Dashboard that you select a filter and a template that will define your export file.

On the Dashboard tab, click the  icon to create a new export.

A line is created onto which you will select your filter and your template.

Select the filter, the template and the language by double clicking the field (drop down menu):

Name your file in the corresponding cell:

In the central colum, a preview of your export is displayed. Start the export by clicking on the corresponding icon in the central column:

The exported file will then be available in the 3rd column - click the link to download it.

Related articles