Enabling the PrestaShop cache can improve the performance of your front office, but can also introduce issues when managing your catalog using Store Commander.
If strange problems such as information not updating in Store Commander when they are correctly modified in the backoffice and on the front office, then the PrestaShop cache should be disabled.
The option can be found in PrestaShop backoffice > Preferences > Performance > Cache.
On the other hand, if you wish to leave the cache enabled to maintain your server's performances, please contact our support team using our contact form, for further investigation on issues occurring with Store Commander.