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Managing lost parcels quickly and efficiently


Whether it is during the year or during the very busy Christmas period, one always needs to manage customers who reported a lost parcel.

Store Commander's extension Segmentation allows you to manage such situations quicker and more effectively.  

 

You first need to create a segment called 'Lost parcels'. 

With this specific segment, you will be able to gather:

  • Orders (with a manual segment)

  • Corresponding customers (with an automatic segment)

  • And products associated to the first segment ?orders (with an automatic segment)

When a customer calls, you will have all the necessary information needed at hand to deal with this customer?s enquiry. 

 

Let's create this new folder 'lost parcels' which will contain 3 sub-segments:

1.      A manual segment 'Orders' where you will drag/drop the relevant orders


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2.      An automatic segment where customers associated to the orders will be added instantly


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3.    An automatic segment where products associated to the orders will also be added instantly


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You will then be able to select these 3 segments in the interface to display all data in this panel and from there export the list onto a spreadsheet using the quick export option here.

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An excellent way to increase your customer satisfaction rate and get more recurrent orders thereafter!
 


Download our Segmentation Users Guide for more information.