FAQ - Frequently Asked Questions

How does the SC Free work?

You may use Store Commander's functionalities included in this version free of charge for an unlimited period of time and with unlimited products. If you wish, you may also try out the demo on a virtual e-shop boasting over 450 products if you wish to get a fulll overview of what Store Commander can do for your store on a dayli basis.

Is Store Commander's license permanent?

When you choose a Store Commander's paid license, you purchase a license without subscription with free support included for the duration associated to the license you purchased. Past this period,  you may continue to run Store Commander without upgrading to a new version or renewing support after your initial support period has ended. Total freedom.

What kind of support goes with the permanent license

Each license type benefits from specific support options which you may review in the following comparative table. Once the initial support period has expired, you may choose either to continue running Store Commander as it is (without support nor updates nor new functionalities), or upgrade for a higher level license with its associated support, or purchase an additional renewal support pack for your current permanent license for the duration of 12 months. Please refer to the comparative table for Store Commander Support according to the license you purchased on this page.

Do I need a license for each of my Prestashop online businesses?

Store Commander's license covers a single domain name or sub-domain. PShopExpert has specific offers for multi-shop management and e-shops benefit from a 40% discount on each additional license (licenses identical to the fulll license purchased). Contact us.

Can I switch license whenevere I want?

YES! All you need to do is purchase an upgrade for your license in order to receive a new license key and register it within Store Commander. You do not even need to reinstall the application. The support duration acquired with the purchase of your upgrade will be cummulated with the support period you have left with your former license type.

What happens if I reach the number of authorized products with my current license?

Congratulations! Your online business is growing! When you reach the limit of authorized products, it's as easy as purchasing an upgrade to a higher level license. You will then receive a new license key that you will need to register within Store Commander. You do not even need to reinstall the application. If you use Store Commander with more references than your license authorizes, only the maximum number of products authorized by your license wll be displayed.

What are the pre-requisites to run Store Commander on my online shop?

To be able to run Store Commander on your shop, the ionCube module must be activated on your server. If it is not activated, Store Commander's starter screen will display a message to that effect. You will then need to contact your administrator/web hosting company so that they proceed with its activation. 

Store Commander is compatible with all online shops running under Prestashop 1.0 to 1.3 (will be 1.4 compatible shortly after 1.4 FINAL release is out).

What means of payment do you accept?

We accept online payments by Visa, Mastercard and Paypal along with bank wire transfers.

A question to ask?

Do not hesitate to contact us. We will be pleased to respond as quickly as possible.